Senior Technical Support Engineer (level 1)

WHAT YOU WILL BE DOING
  • Provide technical support and troubleshooting for CloudMan clients via telephone, email, ticket and web conferencing.
  • Lead and Manage others Junior Technical Support to provide 24×7
  • Research and troubleshoot customer problems and inquiries.
  • Maintain strong customer rapport and excellent, timely communication.
  • Contribute to documentation to build CloudMan knowledge base.
  • Communicate effectively with Sales Representatives.
WHAT YOU NEED FOR THIS POSITION
  • 1+ years’ professional as Support Engineer / System Administrator
  • 2+ years customer support with demonstrated problem resolution skills
  • Strong experience in web hosting , Cpanel
  • Server administration experience in a Linux environment desired (Centos, Redhat, Ubuntu)
  • Experience in Cloud or AWS is BIG Plus
  • Strong Networking background desired.
HERE ARE THE REASONS WHY YOU SHOULD JOIN OUR A+TEAM
  • Our office ambiance is real homy as Development Center.
  • We do business in style with Casual environment and we treat our member like a family.
  • Feeling hungry ? needs caffeine to support you on daily basis? No need to worry, snacklunch even coffee are provided by us.
  • If are hungry with knowledge and always curious ,this is the right place for you because we will train our team member with various Training Support to expand our team member abilities and skill.
  • We are fast growing Tech-Savy Company with bright Career path to those who wants to excel.
  • International Certification Program (Zend, Microsoft, Cisco, RedHat, AWS, Google)
  • BPJS + Health Insurance

Office Location :
Indodeveloper Development Lab – Cipete , Jakarta Selatan

Please send you CV and portfolio to hrd@indodeveloper.com.

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